frequently asked questions

what are your hours?

Ice Clouds operates in two ways:

• Ashwaubenon Location- Our storefront is open Monday through Saturday from 2:00 PM - 8:00 PM (closed on Sunday) during the summer season. However, those hours may vary based on staffing or weather. Ashwaubenon location is typically fully open for the season starting in early June when school is out and runs through end of August.

• Mobile/Event Service- We also operate as a mobile shaved ice business for festivals, community events, school functions, and private bookings. These hours and locations vary based on the event schedule.

For daily features and updates to store hours, please follow us on Facebook.

Are any of your flavors natural?

At this time, all of Ice Clouds regular 31 flavors use artificial flavoring in a cane sugar base.

We currently do not offer natural flavoring options.

• However, our menu includes two sugar-free options:

  • Blue Raspberry

  • Cherry

• In addition, our only dye-free clear flavors are:

  • Lemonade

  • Coconut

Do you accommodate allergies?

Ice Clouds is happy to provide ingredient information and recommend contacting us directly for specific ingredient concerns.

how do i book for an event?

You can request Ice Clouds for your event by visiting our “Book Us” page and submitting an inquiry form. We will confirm availability and details by email.

Do you cancel for weather?

For safety reasons, we may delay or cancel service during severe weather (heavy rain, lightning, or unsafe conditions). We will communicate any changes directly with you if you have a booking.